Avaya, Lucent, and AT&T Business Phone Systems

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Avaya's unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the business processes of an enterprise, Avaya helps improve the way organizations work ? making people more productive, processes more intelligent and customers more satisfied.

Avaya offers products focused on these major businesses in addition to small businesses:

Unified Communications

Avaya's unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications, customers can communicate effectively regardless of location or device. Avaya's open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Contact Centers

Avaya is the global leader in the contact center market. Avaya offers highly reliable, scalable communications solutions that improve customer service and help companies compete more effectively.

Avaya's contact center solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya's analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention.

Avaya Global Support

Avaya Global Services supports their business partners and clients for superior business results. When needed, Jacks AllTeleCom's can obtain assistance when the company evaluates, designs, implements and manages enterprise communications networks for its clients. Avaya's consulting and implementation services consist of approximately 6,000 employees worldwide; 27 network operations and technical support centers; and unique, patented design and management tools available to make sure Jacks AllTeleCom's clients are best served and obtain the best solution for their businesses.

Integrated Office Communications

Avaya's Integrated Office Communications unit is focused on enterprises with up to 250 employees. Its flagship product, IP Office, is a complete solution for telephony, messaging, networking, conferencing and customer management designed for the requirements of small and medium enterprises.

Jacks AllTeleCom is proud to offer Avaya and the benefits and features that will make any business perform at their best when they can communication with their clients and with one another.

Jacks AllTeleCom currently offers, services, and supports these Avaya products:

IP Office

If you do not see an Avaya, Lucent, or AT&T system here. Please check out the Legacy Support page or contact us for additional information.

Jacks AllTeleCom sells, supports, installs, services, and maintains these current office and business phone systems and accessories for Avaya phones and phone systems: